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• Troubleshooting

System Requirements

Troubleshooting

 

This page offers some basic troubleshooting steps which have helped other users in the past. We will continue to update this page with new information as it becomes available. System Requirements: Operating Systems The currently supported Operating systems are: Windows 2000, Windows XP SP1 and SP2. Note: Users who have SP2 for XP are advised to load a Microsoft patch. Other Operating Systems Users of windows 95x, 98x, ME, or Mac OS 7-10x, OS2 Warp,  or Linux are not supported at this time, sections of the site may or may not work. Internet Browser Windows users must have IE 5.5 SP 2 or higher installed as a base system  with which to connect.  Note:  IE 7 has not been tested and is not recommended or supported at this time. Other Browsers Firefox, Opera, Safari, etc. may or may not work. These browsers are not recommended or supported. Internet Access High speed internet access (Cable, DSL, T1 or Fiber) is highly recommended.  56k dial-up should work, albeit slowly.  Less than 56k dial-up is not recommended or supported. Tips and Tricks If you don't think your computer is downloading all the components needed to run PowerChart  and IDX, you you can download them directly from: http://www.hmc.psu.edu/ive   If your security settings are too strict on your PC it may not allow you to access the site. Warning: Modifying security settings can make a computer more venerable to attack if it is not properly patched. Please refer to the windows update site for patches and fixes: http://windowsupdate.microsoft.com.   The user logging in MUST have administrative rights on their computer.  To check this, do the following: Start --> Settings --> Users and Passwords Users tab, right click user name and select properties, group membership tab should say administrators. Microsoft Internet Explorer options to check: Go to Start --> Settings --> Control Panel --> Internet Options General Tab [Delete Cookies...] --> [OK] [Delete Files...] --> check Delete all offline content --> [OK] Security Tab Click on Trusted sites Click on the [Sites...] button Uncheck "Require server verification (https:) for all sites in this zone" Type *.hersheymed.net --> [Add] Type *.hmc.psu.edu --> [Add] [OK] Privacy Tab Medium High or lower will allow access. If set at High or Block All Cookies it will not allow you log in. Content Tab [Auto Complete...] [Clear Forms] --> [OK] [Clear Passwords] --> [OK] Saved or "cached" passwords can cause your account to become locked out. Advanced Tab Restore Defaults button Check "Enable Integrated Windows Authentication (requires restart)" AntiVirus software should be running and up-to-date. Virus definitions should be less than 10 days old. A virus that is active on a machine can prevent it from connecting. If you are not running up-to-date Anti-Virus software you can install Symantec AntiVirus at home. Employees are allowed to install HMC's licensed version of Symantec AntiVirus at on home systems during their association with the Medical Center. If you are running Norton Internet Security Suite, IDX will not function properly. NISS must be disabled to allow IDX to run. It does not appear that setting security for IDX within NISS works as it should.   For users running MSN / Google / Yahoo / AOL or other tool bar(s) that have pop-up stoppers these can prevent Powerchart, IDX, Lawson Employee Self Service, and other HMC applications from working correctly. Please check their documentation on how to disable those features or remove them from your system.   Spyware: software installed with or without your permission or knowledge can record passwords and send them to identity theft scam artists can cause problems. We recommend users download and run one of the following programs to detect and remove it from your home systems.  A sign of spyware is numerous popups when surfing the web, and when searching the web being redirected to sites other  than what you are looking for. http://www.safer-networking.org/index.php (Spybot Search and Destroy) http://www.lavasoftusa.com (AdAware)   Questions? Please call Technical Services (717) 531-6281