 Children’s
Hospital receives high scores for inpatient, outpatient and
physician
patient satisfaction nationwide.
Penn State Children’s Hospital at Penn State Milton S. Hershey
Medical Center ranks higher than 90 percent of children’s hospitals
nationwide in inpatient patient satisfaction, according to Press
Ganey, a satisfaction measurement company used by hospitals across
the nation.
Penn State Children’s Hospital also showed significantly improved
patient satisfaction at two outpatient facilities: University
Pediatrics on Cherry Drive, Hershey and Children’s Heart Group on
Nyes Road, Harrisburg. A faculty celebration held on the front lawn
of the Medical Center recognized Penn State Children’s Hospital
physicians and staff for their efforts.
Over the past year, Penn State Children’s Hospital has worked
diligently in several key areas to improve upon the experience of
the patients and their families while at Penn State Children’s
Hospital. Two examples of this include patient meals and spiritual
counseling. Now, pediatric patients have more choices when it comes
to their favorites including pizza, hot dogs, and macaroni and
cheese. A new chaplain recruited specifically for Children’s
Hospital provides families with increased spiritual and emotional
support.
“We couldn’t have done it without the help of our patients and
families,” states Craig Hillemeier, M.D., medical director and
chair, Penn State Children’s Hospital. “Over the past year, we’ve
developed key advisory boards comprised of patients, families and
staff that discuss ways we can improve our services. The leadership
shown throughout Penn State Children’s Hospital, which has allowed
us to achieve this high level of patient satisfaction, has been
truly extraordinary.”
Sheila Smith, M.S.N., R.N., director of nursing, Penn State
Children’s Hospital, credits the efforts of the multidisciplinary
team in making Penn State Children’s Hospital a highly satisfied
patient facility.
The following Penn State Children’s Hospital physicians were named
as the Top Ten Patient Satisfaction Physicians from July 2003 to
June 2004:
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Mark Baker, M.D., general pediatrics
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Andrew Freiberg, M.D., hematology/oncology
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Brandt Groh, M.D., rheumatology
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Roger Ladda, M.D., genetics
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John Myers, M.D., cardiovascular surgery
-
John Neely, M.D., hematology/oncology
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Barbara Ostrov, M.D., rheumatology
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Daniel Rifkin, M.D., pulmonology
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Diane Schuller, M.D., allergy/immunology
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Steven Wassner, M.D., nephrology
*Picture above* (L to R) Craig Hillemeier, M.D., medical director
and chair, Gil Pak, operations director, Patti Light, nurse manager,
Sheila Smith, director of nursing, Matt Wain, administrator with
various pediatric clinical nurses during a three-day event for
patient satisfaction. Smiley cookies were distributed to staff,
patients, and families and banners were displayed promoting their
success.
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